Help and support
Quiet Form · Last updated:
Need help with Quiet Form? Write to support@porfiriosolutions.com.br. We reply within 2 business days, in English, Spanish or Portuguese.
To speed things up, tell us your device model and system version, what happened and on which screen and, if it is about a charge, the order number shown on the store receipt. Never send card details.
How do I cancel my subscription?
In the app, open Profile and tap “Manage subscription”: it takes you to the store’s subscriptions page, where you cancel. You can also go there directly:
- iPhone and iPad: Settings, your name, Subscriptions, or apps.apple.com/account/subscriptions.
- Android: Google Play, profile picture, Payments & subscriptions, or play.google.com/store/account/subscriptions.
Uninstalling the app does not cancel the subscription. After you cancel, access continues until the end of the period you have already paid for. The details are in the Terms of use.
How do I ask for a refund?
Refunds are issued by the store where you bought: for Apple, request it at reportaproblem.apple.com; for Google Play, follow Google Play Help.
The full rules are in the Terms of use.
I paid and the content did not unlock, or I switched devices
Open the offer screen and tap “Restore purchase”. Use the same store account (Apple or Google) you bought with. If that does not fix it, write to us with your order number.
I do not recognize a charge
The charge is made by the store, not by us. Check your account’s purchase history with Apple or Google Play. Keep in mind that the subscription renews automatically and that uninstalling the app does not cancel it.
I lost my progress
Your answers and progress are stored only on your device. If the app was uninstalled, its data was cleared or you switched devices, we have no copy and cannot recover the history. Your subscription is still valid: use “Restore purchase”.
How do I change the language or retake the quiz?
Under Profile, “Language” changes the app’s language, and “Retake the quiz” takes you back to the quiz to build your plan again, without losing your purchase.
How do I delete my data?
What the app saves is on your device: uninstalling the app or clearing its data removes all of it. To delete the purchase record, write to us with your order number. The steps are in the Privacy policy.